Pilot Asset · Confidential - Swiss Private Bank
Clarm Copilot Launch Control Policy Control Governance
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01 · Clarm Copilot

Guide acquisition, onboarding, and in-app banking journeys without adding more humans to every step.

Clarm Copilot helps a Swiss private bank answer high-intent questions, guide digital journeys, and route the right signals to humans before friction turns into drop-off, stalled onboarding, or lost demand.

Website + in-app
one copilot surface across digital journeys
High-intent signals
questions and hesitation routed to the right team
Guided next steps
from exploration to onboarding to in-app help

Context: acquisition, onboarding, and in-app journeys already create high-intent questions. Progress: guide the user to the next useful step while routing real friction to humans. Impact: fewer stalled journeys and clearer product or servicing follow-up without pretending chat replaces relationship ownership.

Where Copilot Fits

Public website journeys

Use Copilot where visitors are still deciding whether the bank, product, or onboarding flow is right for them. It answers high-intent questions, reduces friction, and guides the next step instead of leaving the user to hunt through pages or wait for a callback.

Logged-in digital journeys

Use Copilot in-product when clients are trying to complete onboarding, understand a new capability, or recover from confusion inside e-banking. The job is not generic chat. The job is guided completion and clean routing when a human really is needed.

High-Value Banking Journeys

Website conversion

Handle product-fit, eligibility, pricing, security, and onboarding questions while the visitor still has intent.

Onboarding completion

Guide the user through account opening, document collection, next-step clarity, and “what happens now?” moments that usually create drop-off.

In-app guidance

Support new feature discovery, explain digital-banking workflows, and route unresolved friction back to product or servicing with real context.

What the Product Actually Does

  • Answers questions from approved banking content instead of forcing the user to search manually.
  • Guides next steps through onboarding, activation, and in-app journeys with context-aware prompts.
  • Surfaces high-intent questions, repeated objections, and stalled steps so the right team sees them.
  • Routes handoff only when a human is actually needed, instead of turning every question into manual triage.
  • Keeps the conversation grounded in governed content rather than improvising on sensitive banking topics.

Why a Digital Owner Cares

Fewer drop-offs

Users get answers and next-step guidance at the moment of hesitation instead of disappearing from the journey.

Less repeated answering

Digital, RevOps, and support teams stop manually re-answering the same onboarding and product questions across channels.

Cleaner routing

When a human does need to step in, they receive the actual context instead of a vague “please call me back” thread.

Clarm Copilot is not the same thing as Launch Control. Copilot sits in the live journey and helps the user progress now. Launch Control starts after the product team already shipped something and needs adoption.

How Copilot Connects to the Other Pages

Launch Control

Launch Control picks up after a release is shipped. It turns the new feature into comms, training, feedback, and approved engineering follow-up so adoption keeps moving after launch day.

Policy Control

Policy Control picks up when the source change is not a product release but a policy update. It operationalizes the new guidance for frontline and KYC-adjacent teams under governance.

What This Page Is Not Claiming

Clarm Copilot is not autonomous financial advice, autonomous KYC sign-off, or a replacement for regulated human review. It is a governed guidance and routing layer for digital journeys.