01 · Intake Operating System
The intake operating system
for plaintiff firms in Australia
Shows how one operating layer captures demand, applies legal judgment, routes work, and measures downstream outcomes across every intake pathway.
The challenge: doing this at scale while maintaining decision quality and capturing the relationship for future engagement.
Generative UI — the interface itself is composed by the model: selection cards, date pickers, document prompts, or free-text, depending on what the conversation requires. No static form. No wall of text.
Intake · Qualify · Route
One operating layer
8 channels, one decision core
Every Australian reachable
Closed-loop referrals
From handoff to outcome
Lifecycle 1 of 3
Workplace Injury Intake — Victoria
MB
Maurice Blackburn Intake Orchestrator
Online — ready to help