Slack Integration

Use the Slack Chat Bridge to turn widget conversations into Slack threads so your team can take over live without leaving Slack.

Setup

1. Go to Dashboard → Integrations
2. Click Connect Slack and authorize the workspace
3. Select the Slack channel that should receive widget conversations
4. Save the bridge and start a test conversation from your site

What happens after setup

• Each conversation appears as a Slack thread in your selected channel
• Replies from Slack can take over the conversation from the AI
• You can map Slack member IDs to display names shown inside the widget
• The bridge is configured per agent, so different agents can route to different channels

Message shape

Clarm formats Slack delivery for readability rather than sending a raw event dump. Expect a short summary, visitor context when known, and threaded replies as the conversation continues.

{
  "text": "New widget conversation from [email protected]",
  "blocks": [
    {
      "type": "section",
      "text": {
        "type": "mrkdwn",
        "text": "*New Conversation*\nAcme evaluation thread opened from /pricing"
      }
    }
  ]
}